Shipping and Returns Policy
Returns and Refunds Policy
We hope you love your Bejewelled jewellery. As each order is carefully prepared and checked before being sent, all purchases are final and we do not accept returns or exchanges for change of mind, incorrect orders or personal preference.
We take great care to ensure every piece is packaged securely and arrives in perfect condition. However, if your order arrives damaged, faulty, or you receive the wrong item due to an error on our part, please contact us within 48 hours of delivery at [EMAIL ADDRESS]. Please include your order number and clear photographs of the item and its packaging so that we can assess the issue.
If the item is confirmed to have been damaged or incorrectly sent by us, we will arrange a replacement or full refund, including any reasonable return postage costs. You will not be charged for replacing an item that was damaged or incorrectly sent due to an error on our part.
We cannot accept responsibility for damage caused by normal wear and tear, improper care, accidental damage or misuse after the item has been delivered. We recommend following any care instructions provided with your jewellery to keep your pieces looking their best.
For hygiene and safety reasons, we are unable to accept returns of earrings or other items that have been worn, except where the item is faulty or was damaged before delivery.
By placing an order with us, you acknowledge and agree to this Returns & Refunds Policy. If you have any questions or concerns about your order, please contact us at [EMAIL ADDRESS] and we'll be happy to help.
Shipping Policy
At Bejewelled, we carefully prepare and package every order to ensure it reaches you safely. Once your order has been placed, please allow 8–9 business days for delivery.
Orders are processed and dispatched as quickly as possible, and you will receive a confirmation once your order has been shipped. Delivery times may occasionally vary due to courier delays, public holidays or circumstances outside of our control.
Please ensure that your delivery address is entered correctly at checkout. Bejewelled cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
Once your order has been dispatched, it is the responsibility of the courier to deliver the parcel. If your order is significantly delayed or appears to be lost, please contact us at [EMAIL ADDRESS] and we will do our best to assist you.
If you have any questions about your order or delivery, please don't hesitate to contact us at [EMAIL ADDRESS].